What to do if your software order is not accepted on Checkout - ESW / Fastspring

Example Errors:

Fastspring Checkout Error: "We regret that your order could not be accepted. We value your business and would like to help you complete this order. Please contact us for assistance." 

ESW Checkout Error: "The payment was unsuccessful. Please try again."

In most cases, checkout failure is due to fraud prevention/risk analysis - Assuming funds are available on your credit card and your bank has not declined the transaction, a temporary hold may have been placed against your device IP due to one or more of the following reasons: 

• IP Address Country
• IP Address Region
• Payment Type
• Card Country

Here's what we suggest:

• Disable your VPN / Private Relay 
• Clear the cookies / Cache on your browser
• Try a different web browser
• Try Incognito mode on the web browser
• Try a different payment method
• Try from your smart device / mobile phone
• Connect to a mobile network via a personal hotspot

If you continue to experience any checkout errors upon placing your order... We suggest you contact the appropriate party directly, to help you proceed with placing your order:

• FastSpring Support - https://fastspring.com/consumer-support-form/ 
• ESW Support - https://service.esw.com/contact/

Note, that inMusic (AIR/AKAI PRO/ BFD/ HEADRUSH) support is unable to directly solve checkout failure issues - While our support team is available to assist, please be mindful of this upon creating a support ticket. 

How can I tell if I need to contact Fastspring or ESW?

Checkout for AIR / AKAI PRO / BFD / Engine DJ Stems products are held with ESW - The checkout window appears as follows:

Checkout for AKAI PRO MPC2, MPC STEMS, MPC3 Public Beta or HEADRUSH is held with FastSpring - The checkout window appears as follows: