inMusic Support | How To Make Sure I Receive Emails From inMusic Support

How To Make Sure I Receive Emails From inMusic Support

Our support team have configured our ticket system to try and provide the best possible experience for our customers; and to ensure that all agent responses are received as intended.

However, it is possible on occasion for emails to be mistakenly identified as spam content.

If you have submitted a support request to us, but have not received an automatic confirmation email, please check your Junk/Spam folder to ensure that responses have not been filed here in error.

If you do find an email from inMusic in your Junk/Spam folder, please mark this as "Not Spam".

We would also strongly advise that customers White List our email address, prior to raising a support ticket. This will add our contact email to your Contacts/Safe List. The way in which users can do this will vary between email providers. For most major email providers, the relevant settings can commonly be found under the "Junk" or "Filters/Blocked Addresses" settings.

The email address you need to mark safe is as follows: customerexperienceteam@inmusicbrands.com

If you do not receive your automatic confirmation email, please contact us directly using the email address provided above.

I've checked this, but I still can't see a response. What can I do?

An alternative method to check for responses to your query is to look up the ticket status online. To do this, head to the support page where you originally submitted your ticket and click "Check Ticket Status":


From here you will be able to view all communication on the ticket to date, and reply to our agent online.