Our support team will be working with limited hours from December 24th to January 2nd. While we’re here to help, response times may be a little longer than usual.
Repair requests may be submitted through your account on the Moog Music website. Please make sure that you have created an account and that your instrument is registered before requesting a repair.
Once you have registered your instrument:
1. Visit www.moogmusic.com.
2. Click the hamburger menu icon in the upper right corner of the screen.
3. In the LOGIN / REGISTER section sign in to your account and then click "Go To Account".
4. Find the instrument that you would like to request a repair for in your registered instruments.
5. Click "Return / Repair".
6. Fill out the form with your reason for repair and shipping information.
7. Click "Submit Request"
That's it!
You will hear back from a Moog support technician within 2-3 days.
If you have any trouble submitting a repair request please contact techsupport@moogmusic.com. International customers should contact the distributor in their country for repairs.
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