General Troubleshooting

For general troubleshooting of the Matriarch, we recommend following the steps listed below, checking for resolution between each step:

1. Reset all GLOBAL SETTINGS:
   • Hold down the HOLD and SYNC buttons for three seconds until you see the SYNC button blinking.
     
     
   • Once blinking, press and hold the highest black key and while holding hit the lowest black key.
     
     
   • You should see a flash across the LHC buttons above the pitch and mod wheel indicating that factory global settings have been restored.
     
     

Note: You can find a video showing this process here.

1. Perform a NOTE CALIBRATION:
   • Let the synth warm up for 15 minutes before initiating the calibration.
     
     
   • Holding down the HOLD and SYNC buttons for three seconds until you see the SYNC button blinking.
     
     
   • Once blinking, hold the PLAY, HOLD, and TAP buttons, and then press the lowest white key on the keyboard.
     
     Note: You can find a video showing this process here.
     
     
2. Perform a POT CALIBRATION by sending sysex files to the instrument via USB. You can find the necessary files and further instructions here.
   
   
3. Reload the latest firmware by following the procedure detailed here.